Return & Warranty Policy

Return & Warranty Policy

30-Day Sleep Trial
We want you to rest easy. That’s why Slowave offers a 30-day trial period on the Dream Pod.

• The 14-Day Break-In: Your body needs time to adjust to a new sleep system. We require you to sleep on the Dream Pod for a minimum of 14 nights before you can initiate a return.

• Return Window: If you aren't completely satisfied after the 14-day break-in period, you have the remaining 16 days (up to day 30 from the date of delivery) to contact us and initiate a return.

• Condition Requirements: It must be returned in good, acceptable condition. We cannot accept returns with unacceptable damage, which includes: bodily fluids, heavy stains, rips or tears, pet damage/hair, strong odors, or signs of structural abuse.

• Return Fees: Returns are 100% free.

1-Year Warranty Policy
Slowave offers a 1-year policy on its Dream Pod sleep system. If you experience any manufacturing defects or operational issues, please provide your Serial No. and proof of the damage/issue to +63 917 850 4912, inquiries@slowave.world, or any of our social media platforms.

Damages and Issues (Upon Delivery)
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged out of the box, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

How to Request a Return
To start a return—whether for your 30-day trial or a warranty claim—please contact our Customer Service team at inquiries@slowave.world.

• Our team will manually book your return through our in-house fleet or a 3PL partner.

• Once your return request is accepted, we’ll send you any necessary return shipping labels, as well as instructions on how and where your package will be retrieved or sent.

• Note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at inquiries@slowave.world or on our socials.